Refund policy

Return Window

Eligible items may be returned within 14 days of delivery. Items must be new, unused, uninstalled, and in the original, undamaged packaging with all hardware and documentation included.

How to Start a Return

All returns require authorization. Email support@tougemotorsports.com with your order number, the item(s) you want to return, and the reason. We will reply with return instructions and the address to ship to. Packages sent back without authorization will not be accepted.

Return Shipping and Restocking Fees

For returns that are not due to our error or a defect, the customer is responsible for return shipping costs. Many of our parts ship directly from the manufacturer or distributor, and those suppliers charge a restocking fee on returns. That fee, up to 25% of the item price depending on the brand, will be deducted from your refund. Original shipping charges are non-refundable.

Non-Returnable Items

Special-order and made-to-order items, including Origin Labo aero, Stance and Fortune Auto suspension, and OS Giken LSD tuning services
Electronics that have been opened, installed, or wired, including ECUs, sensors, wiring harnesses, and displays
Engine internals removed from their original packaging, including camshafts, valvetrain components, and valve springs
Any part that has been installed, painted, cut, drilled, or otherwise modified
Gift cards

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If an item is damaged in transit, defective, or not what you ordered, email photos to support@tougemotorsports.com within 48 hours of delivery. We will cover return shipping and arrange a replacement or full refund. No restocking fee applies.

Order Cancellations

In-stock orders can be cancelled for a full refund before they ship. Special-order and made-to-order items that have already been placed with the supplier may be subject to the supplier's cancellation or restocking fee.

Warranty

Products are covered by their manufacturer's warranty. Contact us and we will help you file a warranty claim with the manufacturer.

Refunds

Once your return is received and inspected, we will email you to confirm approval. Approved refunds are issued to your original payment method within 5–10 business days. Your bank or card issuer may take additional time to post the credit.

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